RETURNS & EXCHANGES POLICY
Product(s) can be exchanged from any of our regular stores or can be exchanged online within the 15 days from the date of purchase. Please note that the product(s) must not be used, and must have price label attached along with the purchase invoice. Customers can exchange the Product(s) under following conditions:
- We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. Contact our customer service center by emailing us images of defected product at [email protected] or calling us at 0304-3331733 within 15 days of purchase.
- Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
- After our team reviews the product, you will be offered an exchange with same price value product.
- Items bought on sale cannot be exchanged.
Refunds
We have a ‘No Refund’ policy.
However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the Bank account or JazzCash account. You will be credited for the cost of the item(s) and applicable taxes.
Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Order Cancellation
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the ‘Return and Exchange Policy’ will apply.
“Crazyneedles” may cancel orders for any reason. Common reasons may include:
- The item is out of stock
- Pricing errors or credit card payment is declined by the issuing financial institution.